My delivery



01. How much does delivery cost and how long does it take?
02. Which carrier do you use to send your parcels?
03. My order has arrived damaged, what are my options?
04. How much does delivery cost and how long does it take?
05. Can I track my order?
06. Can I ship my order to another country?
07. Do you offer home delivery?



01. How much does delivery cost and how long does it take?

We send all orders with DHL. Standard delivery cost is 49kr for all deliveries in Sweden, and 100kr to Denmark. Free shipping when you spend 500kr in Sweden and 1000kr in Denmark. Our ambition is to ship your order by the day after you have placed your order. Normal delivery time is 2-5 days. Delivery time can be longer during weekends and high traffic seasons.



02. Which carrier do you use to send your parcels?

We send all orders with DHL in Sweden and Denmark.
Your order will be delivered to your nearest pick up point. After the order has been prepared by us you will receive an e-mail from DHL with detailed delivery information.


03. My order has arrived damaged, what are my options?

We're sorry your item(s) arrived damaged. We only accept return on damaged goods thorough or online store. Please go to "Exchange and refunds" to learn about our exchange and return policy.



04. How much does delivery cost and how long does it take?

Standard delivery cost is 49kr for all deliveries in Sweden, and 100kr to Denmark. Free shipping when you spend 500kr in Sweden and 1000kr in Denmark.



05. Can I track my order?

You can track your order on DHL homepage by seacrhing for your tracking number. You can find your tracking number if you log in to MY ACCOUNT on L'Occitane.



06. Can I ship my order to another country?

We are sorry to inform you that we are unable to deliver to addresses outside of Sweden and Finland.

To place an order for delivery to another country, we invite you visit our international website where you will find a full list of the countries L'OCCITANE is available.
 



07. Do you offer home delivery?

We offer home delivery throughout the country from our stores.
Call your nearest store to place your order.

Stockholm
Delivery within 1-2 days
Contact L'Occitane Kungsgatan on 08 - 21 81 70 or L'Occitane Mall of Scandinavia on 070-694 03 03

Malmö
Delivery within 1-2 days
Contact L'Occitane Triangeln on 040-12 28 88

The rest of Sweden
Delivery within 2-4 days
Contact customer service and they will help you with your order on 072-225 04 66

The minimum order value for home delivery is SEK 400 and shipping cost of SEK 99 will be added.
Free shipping on orders for SEK 800 or more.
Delivery takes place between 9.00-17.00 on weekdays and payment is made via Swish when you place your order.
Note that this does not apply to our Outlet store in Hede.